Deloitte has acquired substantially all of the business of Monitor, one of the world’s leading strategy consulting firms. The combination of Monitor’s talent and business with the consulting strategy service lines of Deloitte will result in a new global presence that will redefine the industry.
The new combined practices will operate under the Monitor Deloitte brand, creating a broad-reaching strategy and execution presence with world leading strengths in multiple domains, including innovation and marketing strategy.
Monitor Deloitte, through an integration of core strengths, capabilities, and assets of both networks, is designed to offer a distinctive set of services that fuse intelligent strategic insight and innovation with disciplined execution, enabling organizations on their journey to be leaders and shape the future. The strategy capabilities of Monitor Deloitte will reflect:
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These capabilities are all joined with deep industry knowledge, and focus on business impact.
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Innovation consultant Robert F Brands gave the Ten Types of Innovation a starring role in a holiday-inspired piece he wrote for the Huffington Post. Riffing off our long-standing theory (which this year also features in a major book coming from Wiley), Brands had some advice for those looking to build a sustainable innovation competency. Now that’s a philosophy we can get behind. He writes:
On the first day of holiday innovations, my true love brought to me — A Profit Model Innovation: An innovation in the way in which you make money. Spotify uses the “freemium” model, where the software is provided free of charge, but a premium is charged for advanced features.
To see the rest of Brands’ holiday innovations, see the full story over at HuffPo.
Our own Helen Walters turns up in this video documentary looking at the current state of interaction design. Connecting was shot and produced by Bassett & Partners and features a whole host of design world luminaries, including Blaise Aguera y Arcas of Microsoft and Andrei Herasimchuk, director of design at Twitter.
Service design is a big deal these days, and our own Melissa Dalrymple is taking part in a panel discussion hosted by the New York chapter of the Service Design Network and DESIS (the Design for Social Innovation and Sustainability program at Parsons). Taking place on Wednesday November 28th and hosted by SDN’s Marshall Sitten, Melissa is set to discuss the theories and challenges of designing services in New York City, particularly important in the wake of Superstorm Sandy.
For more details, see the Service Design Network’s website.
Alex Kinnebrew and David Jensen will chair the second annual Customer Experience Strategies Summit in Toronto, to be held November 13-14. Bringing together senior marketing and customer experience professionals from across Canada and the U.S., the conference will tackle a range of topics in the field of customer experience. The keynote speech will be given by Peter Aceto, President and CEO of ING Direct Canada; other speakers include senior leaders from Dell, Intuit, WestJet, and Microsoft. Alex and David are working hard to weave together major conference themes as well as to share Monitor’s own point of view around “Total Experience.” That’s the firmly held belief that managing experience strategically across all aspects of the business will lead to competitive differentiation and higher returns. For more information on Total Experience or the conference, please email: David_Jensen [at] monitor.com.
On October 29, our own Larry Keeley gave a talk at Digital October, an initiative in Moscow to help professionals share best practices, learn about trends, and try new products. Presenting via webcam, Larry described recent work on Doblin’s Ten Types of Innovation framework and talked about how to make innovations effective in business. Making the case that ”the best gift that we can give each other is the right to build the predictable and dependable future in which we want to live,” Larry outlined a playbook for innovation that everyone can use.
Watch the full webcast here.
This is one of the more left-field validations we’ve had for the Total Innovation theory written by Bansi Nagji and Geoff Tuff and originally published in Harvard Business Review. In a Bloomberg Businessweek story, movie star Matt Damon explains the investment thinking at Water.org, a company he co-founded to provide clean water and sanitation to everyone on earth: “Harvard Business Review just put out an article about this that actually broke it down,” he said. “You want 70 percent to be your core business, 20 percent to be adjacencies to that and 10 percent to be highest risk. Funnily enough, they say it pays off exactly inverse to that.”
[Read the full article here]